Product Support

Our mission and corporate culture is to deliver reliable and professional product support to our stake holders through clear communication, rapid implementation and continuous improvement as we work towards deepening customer engagement with our products and services.

Software Downloads

As new firmware versions are created, we’ll make files available here for your download.

J-SeriesClient 6.5.2Download Software

Jupiter Care Warranty

Quick reference to see if your product is covered under warranty.

  Standard Warranty
Months from shipping
Extended Warranty
Limited # of years
Beyond Warranty
Contact Support
J-Series HardwareDownload PDF245
Catalyst HardwareDownload PDF245
PixelNet HardwareDownload PDF245
Canvas SoftwareDownload PDF1210
Pana DisplaysDownload PDF365
Zavus LED Displays365

Contact Support

Email Support

Draft a detailed email regarding the nature of your inquiry so we can be prepared for your situation when we call you back within one business day.

Talk to a Technician

Provide a detailed voice message regarding the nature of your inquiry to our support line and we’ll respond to your call in one business day.



+1 510 675 1000, option 1