Support
Contact Support
Please click below and fill out our request form.
Please provide a detailed message regarding the nature of your inquiry in order for our support team to best assist you.
Prefer to speak directly with a technician?
Please leave a voice message and we will return your call within one business day.
+1 510 675 1000, option 1
Product Support
Our mission and corporate culture is to deliver reliable and professional product support to our stake holders through clear communication, rapid implementation and continuous improvement as we work towards deepening customer engagement with our products and services.
Software Downloads
As new firmware versions are created, we’ll make files available here for your download.
| J-Series | Client 6.5.9 | Download Software |
| Pana 34 | Mac Touch Drivers for Pana 34 | Download Software |
| Pana 34 | 4K Camera Upgrade for Pana 34 | Download Software |
| Large Pana API Software bundle | Pana Connect Software | Download Software |
| Large Pana OPS | TPM 2.0 module bios upgrade | Download Software |
| Large Pana PEN | Pana Pen Drivers | Download Software |
| Pana SimpleShare® | SimpleShare® Software for Pana Displays | Download Software |
Jupiter Care Warranty
Quick reference to see if your product is covered under warranty.
| Standard Warranty Months from shipping | Extended Warranty Limited # of years | Beyond Warranty Contact Support |
||
|---|---|---|---|---|
| J-Series Hardware | Download PDF | 24 | 5 | • |
| Catalyst Hardware | Download PDF | 24 | 5 | • |
| PixelNet Hardware | Download PDF | 24 | 5 | • |
| Canvas Software | Download PDF | 12 | 10 | • |
| Pana Displays | Download PDF | 36 | • | |
| Zavus LED Displays | 36 | 5 | • |
