Contact Support


At Jupiter Systems, we take product support seriously! Need help? We offer multiple channels for support, so you always find the assistance you need, whether it’s through email, live chat, or phone. Explore the options below and be sure, we are here to help:

If you wish to email our support team directly, use the below address
For immediate assistance, Simply “Click here for help!” at the bottom left of your screen to chat.
Prefer WhatsApp? Chat with us
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Would you like to speak with someone?

Phone agents are available from 7am to 8pm monday to friday EST.


+1 510 675 1001

For additional resources and assistance, visit our : Support Portal

Product Support

Our mission and corporate culture is to deliver reliable and professional product support to our stake holders through clear communication, rapid implementation and continuous improvement as we work towards deepening customer engagement with our products and services.

Jupiter Care Warranty

Quick reference to see if your product is covered under warranty.

Standard Warranty
Months from shipping
Extended Warranty
Limited # of years
Beyond Warranty
Contact Support
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Avixa product training

Specialized training

  • Canvas and Pixelnet Authorized Partner course
  • Jupiter instructor-lead training
  • 6x CTS RUs credits, 6x CTS-I RUs credits, 6x CTS-D RUs credits
Canvas Catalyst CRS 4K