{"id":13872,"date":"2023-04-26T04:11:32","date_gmt":"2023-04-26T11:11:32","guid":{"rendered":"https:\/\/www.jupiter.com\/?page_id=13872"},"modified":"2026-04-28T03:11:32","modified_gmt":"2026-04-28T10:11:32","slug":"garantie","status":"publish","type":"page","link":"https:\/\/www.jupiter.com\/fr\/warranty\/","title":{"rendered":"Jupiter Care"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section &#8211; Jupiter Care Revamp&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#000000&#8243; custom_padding=&#8221;0px||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row admin_label=&#8221;Row &#8211; 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color: #F4581C; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .cta-band { position: relative; overflow: hidden; background: radial-gradient(ellipse at 50% 50%, rgba(244,88,28,0.18) 0%, #000 70%); text-align: center; padding: clamp(60px, 7vw, 120px) 0; border-top: 1px solid rgba(244,88,28,0.2); }<!-- [et_pb_line_break_holder] -->  .cta-band h2 { font-size: clamp(26px, 2.8vw, 44px); color: #fff; font-weight: 800; letter-spacing: -0.02em; margin-bottom: 14px; max-width: 22ch; margin-left: auto; margin-right: auto; line-height: 1.15; }<!-- [et_pb_line_break_holder] -->  .cta-band h2 em { font-style: normal; color: #F4581C; }<!-- [et_pb_line_break_holder] -->  .cta-band p { color: #bbb; font-size: clamp(15px, 1.1vw, 18px); margin-bottom: 28px; max-width: 640px; margin-left: auto; margin-right: auto; line-height: 1.6; }<!-- [et_pb_line_break_holder] -->  .cta-buttons { display: flex; gap: 16px; justify-content: center; flex-wrap: wrap; }<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"jupiter-mesh-hero\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"jupiter-container\"><!-- [et_pb_line_break_holder] -->    <span class=\"hero-eyebrow\">Jupiter Care\u2122<\/span><!-- [et_pb_line_break_holder] -->    <\/p>\n<h1>One Agreement, <em>Total Coverage<\/em><\/h1>\n<p><!-- [et_pb_line_break_holder] -->    <pee class=\"hero-sub\">Hardware warranty, software support, and updates: simplified and consolidated into one maintenance agreement with an enhanced SLA at a great price.<\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"care-intro-band\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"jupiter-container\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"care-intro-text\"><!-- [et_pb_line_break_holder] -->      <pee>Jupiter Care covers Jupiter products purchased as systems, and extends to all of the products belonging and related to those product lines (hardware\/software) purchased from Jupiter.<\/pee><!-- [et_pb_line_break_holder] -->      <pee>The goal of Jupiter Care is to simplify and consolidate the hardware warranty, software support and updates into one maintenance agreement so as to provide an enhanced Service Level Agreement (SLA) at a great price.<\/pee><!-- [et_pb_line_break_holder] -->      <pee>For more information on Jupiter Care or to get a quote, please contact your local Jupiter Regional Sales Manager or visit us online. We&#8217;re here to help you.<\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"care-downloads\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"jupiter-container\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"section-eyebrow\">Download SLA Documents<\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2 class=\"section-title\">Choose your <em>product family<\/em><\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"care-dl-grid\"><!-- [et_pb_line_break_holder] -->      <a href=\"https:\/\/www.jupiter.com\/wp-content\/uploads\/2025\/09\/Jupiter-Care-Video-Processors-September-2025.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"care-dl-card\"><!-- [et_pb_line_break_holder] -->        <span class=\"care-dl-tag\">Video Processing<\/span><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3 class=\"care-dl-title\">Video Wall Processors<\/h3>\n<p><!-- [et_pb_line_break_holder] -->        <pee class=\"care-dl-desc\">SLA coverage for Catalyst, J-Series, StreamPoint, and all Jupiter video wall processor systems.<\/pee><!-- [et_pb_line_break_holder] -->        <span class=\"care-dl-btn\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3v14\"\/><path d=\"M6 11l6 6 6-6\"\/><path d=\"M4 21h16\"\/><\/svg> Download PDF<\/span><!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] -->      <a href=\"https:\/\/www.jupiter.com\/wp-content\/uploads\/2025\/09\/Jupiter-Care-Pana-Displays-September-2025.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"care-dl-card\"><!-- [et_pb_line_break_holder] -->        <span class=\"care-dl-tag\">Displays<\/span><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3 class=\"care-dl-title\">Pana 21:9 Displays<\/h3>\n<p><!-- [et_pb_line_break_holder] -->        <pee class=\"care-dl-desc\">SLA coverage for Pana 105, Pana 81, Pana X Premium Line, and Pana 34 ultrawide LCD displays.<\/pee><!-- [et_pb_line_break_holder] -->        <span class=\"care-dl-btn\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3v14\"\/><path d=\"M6 11l6 6 6-6\"\/><path d=\"M4 21h16\"\/><\/svg> Download PDF<\/span><!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] -->      <a href=\"https:\/\/www.jupiter.com\/wp-content\/uploads\/2025\/09\/Jupiter-Care-Zavus-XP-September-2025.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"care-dl-card\"><!-- [et_pb_line_break_holder] -->        <span class=\"care-dl-tag\">MicroLED<\/span><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3 class=\"care-dl-title\">Zavus XP<\/h3>\n<p><!-- [et_pb_line_break_holder] -->        <pee class=\"care-dl-desc\">SLA coverage for Zavus XP MicroLED video wall displays and related system components.<\/pee><!-- [et_pb_line_break_holder] -->        <span class=\"care-dl-btn\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3v14\"\/><path d=\"M6 11l6 6 6-6\"\/><path d=\"M4 21h16\"\/><\/svg> Download PDF<\/span><!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"cta-band\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"jupiter-container\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"section-eyebrow\">Need Help?<\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Questions about <em>Jupiter Care?<\/em><\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <pee>Contact your Jupiter Regional Sales Manager to learn more about coverage options and pricing for your installation.<\/pee><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"cta-buttons\"><!-- [et_pb_line_break_holder] -->      <a href=\"https:\/\/www.jupiter.com\/about\/contact-us\/\" class=\"btn btn-primary\">Talk to Sales<\/a><!-- [et_pb_line_break_holder] -->      <a href=\"https:\/\/support.jupiter.com\/support\/home\" class=\"btn btn-ghost\" target=\"_blank\" rel=\"noopener noreferrer\">Visit Support<\/a><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":32,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" admin_label=\"Main Header Section\" module_class=\"main-header-sm main-header-about\" _builder_version=\"4.17.4\" _module_preset=\"default\" background_enable_color=\"off\" background_image=\"https:\/\/www.jupiter.com\/wp-content\/uploads\/2023\/04\/shutterstock_2169797093-scaled.jpg\" background_position=\"bottom_center\" background_vertical_offset=\"100%\" animation_style=\"fade\" da_disable_devices=\"off|off|off\" locked=\"off\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row admin_label=\"Row Title and subtitle\" module_class=\"row-0x0\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Page Main and Subtitle\" module_class=\"page-title\" _builder_version=\"4.17.4\" _module_preset=\"default\" text_text_color=\"#000000\" background_layout=\"dark\" custom_margin=\"||||false|false\" animation_direction=\"bottom\" global_colors_info=\"{}\"]\r\n<h1>Made in the USA<\/h1>\r\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.17.4\" _module_preset=\"default\" da_disable_devices=\"off|off|off\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row column_structure=\"1_2,1_2\" make_equal=\"on\" module_class=\"row-0x0 row-main-intro\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_css_main_element=\"align-items: center\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Section Title Text\" _builder_version=\"4.17.4\" _module_preset=\"default\" header_2_text_align=\"center\" background_color=\"#F2F2F2\" animation_style=\"slide\" animation_direction=\"bottom\" animation_intensity_slide=\"10%\" global_colors_info=\"{}\"]\r\n<h2 style=\"text-align: center;\">In-house product development<\/h2>\r\n<p style=\"text-align: left;\">At Jupiter Systems, we are committed to designing, engineering, and manufacturing our cutting-edge technology products in the USA. Our ISO 9001:2015 certified facility in Hayward, California, provides our team with the tools they need to design, engineer, and manufacture products that perform at the highest level.<\/p>\r\nWhen you choose Jupiter, you are not buying off-the-shelf products. We take pride in our in-house product development, raising engineering standards, and executing an unwavering commitment to quality. With over 40 years of experience, we know that customer needs constantly evolve, so we continuously invest in research and development to stay ahead of the curve. Our proprietary design, engineering, and supply chain management allow us to control the production process completely, ensuring that every product meets our rigorous standards.\r\n\r\n[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/www.jupiter.com\/wp-content\/uploads\/2023\/04\/shutterstock_2285105919-scaled.jpg\" title_text=\"High,Tech.,Made,In,Usa\" _builder_version=\"4.17.4\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" make_equal=\"on\" module_class=\"row-0x0 row-main-intro\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"45px||||false|false\" custom_css_main_element=\"align-items: center\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/www.jupiter.com\/wp-content\/uploads\/2022\/07\/taa-v2-png.png\" title_text=\"taa v2 png\" _builder_version=\"4.17.4\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Section Title Text\" _builder_version=\"4.17.4\" _module_preset=\"default\" header_2_text_align=\"center\" background_color=\"#F2F2F2\" animation_style=\"slide\" animation_direction=\"bottom\" animation_intensity_slide=\"10%\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]\r\n<h2 style=\"text-align: center;\">TAA Compliant Offerings<\/h2>\r\n<p style=\"text-align: left;\">Jupiter is proud to offer <a href=\"https:\/\/www.jupiter.com\/video-wall-processors\/taa-bundles-processors\/\" title=\"TAA Bundles\">TAA-compliant collaboration and control room solutions<\/a> to serve our federal, state, and local government customers. In addition to our individual products that meet the US government\u2019s certifications, as defined by the Federal Acquisition Regulation (FAR) 52.225-5, we also offer a TAA-compliant bundle, Jupiter\u2019s Videowall in a Box\u2122, which combines our award-winning Pana ultra-wide 21:9 5K display in 105\u201d or 81\u201d sizes with the CRS-5k video wall processor, our powerful remote collaboration software known as Canvas, and our proprietary SimpleShare\u00ae software that allows users to optimize the Pana display.<\/p>\r\n<p style=\"text-align: left;\"><\/p>\r\n\r\n<ul>\r\n \t<li><a href=\"https:\/\/www.jupiter.com\/video-wall-processors\/catalyst\/\" title=\"CRS-5K\"><span>CRS-5K<\/span><\/a>\r\n<ul>\r\n \t<li><span>Certified for Pana 5K 21:9 displays<\/span><\/li>\r\n \t<li><span>Designed for small video walls or ancillary displays<\/span><\/li>\r\n \t<li><span>IP or direct inputs<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><a href=\"https:\/\/www.jupiter.com\/video-wall-processors\/catalyst\/\" title=\"Catalyst V\"><span>Catalyst V<\/span><\/a>\r\n<ul>\r\n \t<li><span>Certified for Pana 5K 21:9 displays<\/span><\/li>\r\n \t<li><span>Designed for small to medium sized projects<\/span><\/li>\r\n \t<li><span>HDCP compliant<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><a href=\"https:\/\/www.jupiter.com\/video-wall-processors\/catalyst\/\" title=\"Catalyst XL\"><span>Catalyst XL<\/span><\/a>\r\n<ul>\r\n \t<li><span>Designed for mission-critical solutions<\/span><\/li>\r\n \t<li><span>Ideal for medium to large-sized video wall installation<\/span><\/li>\r\n \t<li><span>Features enterprise-grade Xeon processors<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><a href=\"https:\/\/www.jupiter.com\/video-wall-processors\/pixelnet\/\" title=\"PixelNet\"><span>PixelNet<\/span>\u00ae<span> Video Wall Processor<\/span><\/a>\r\n<ul>\r\n \t<li><span>100% redundant AV over IP system<\/span><\/li>\r\n \t<li><span>Supports unlimited video walls and displays<\/span><\/li>\r\n \t<li><span>Native support for 4K video and fiber networks<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","_et_gb_content_width":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-13872","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.jupiter.com\/fr\/wp-json\/wp\/v2\/pages\/13872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jupiter.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jupiter.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jupiter.com\/fr\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jupiter.com\/fr\/wp-json\/wp\/v2\/comments?post=13872"}],"version-history":[{"count":0,"href":"https:\/\/www.jupiter.com\/fr\/wp-json\/wp\/v2\/pages\/13872\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.jupiter.com\/fr\/wp-json\/wp\/v2\/media?parent=13872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}