Jupiter Support

The best training and expert support in the industry.

Since its founding in 1982, it has been Jupiter’s goal not only to develop a variety of industry-changing products for its customers, but to deliver the highest-quality customer service and technical support. Whether online or on the phone, we are here to answer your questions and provide you with the tools necessary to utilize Jupiter products to their fullest potential.

Jupiter supports its worldwide network of value added resellers and integrators with the best training and expert support in the industry. The local, authorized Jupiter reseller/integrator is an end user's first line of support.  Jupiter provides the advanced training and resources to allow its resellers/integrators to meet any customer support requirement.  When needed, Jupiter's own staff of service and support experts are brought in to augment the efforts of the local reseller/integrator.

When you buy a Jupiter Systems product you can have complete confidence not only in your purchase, but also in the company that stands behind it. Jupiter support efforts are held to the same high standard we set for our products. Simply, we are dedicated to service and support because we know how much your investment means to you and your organization. We invite you to examine our Jupiter Care support program to see what we mean.

Our promise is summed up in our ISO 9001:2008 Quality Policy: Jupiter Systems is committed to total customer satisfaction through continuous improvement.

Contact Support

Jupiter provides support to customers whose systems are under warranty or software support contract.  If your system is not under warranty or software support contract, please contact your local sales representative.

Our normal business hours are between 8:30 am and 5:00 pm.

By Phone:
US Support Line: +1 (510) 675-1007 (0830 -1700 Pacific)
EMEA Support Line: +33 6 8947 1835 (0830 - 1700 GMT)
China Support Line: +86 755 2672 7856 (0830 - 1700 China Standard Time)

By E-Mail:
support[at]jupiter[dot]com

By Online Support Form:

Please fill out the form completely. It is important that you give us as much information as you can about your system and the problem you are having so that we can accurately and quickly diagnose the problem. We will respond to completed forms within 1 business day. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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