Support
Since its founding in 1982, it has been Jupiter’s goal not only to develop a variety of industry-changing products for its customers, but to deliver the highest-quality customer service and technical support. Whether online or on the phone, we are here to answer your questions and provide you with the tools necessary to utilize Jupiter products to their fullest potential.
Jupiter supports its worldwide network of value added resellers and integrators with the best training and expert support in the industry. The local, authorized Jupiter reseller/integrator is an end user's first line of support. Jupiter provides the advanced training and resources to allow its resellers/integrators to meet any customer support requirement. When needed, Jupiter's own staff of service and support experts are brought in to augment the efforts of the local reseller/integrator.
When you buy a Jupiter Systems product you can have complete confidence not only in your purchase, but also in the company that stands behind it. Jupiter support efforts are held to the same high standard we set for our products. Simply, we are dedicated to service and support because we know how much your investment means to you and your organization.
Our promise is summed up in our ISO 9001:2008 Quality Policy: Jupiter Systems is committed to total customer satisfaction through continuous improvement.
Contact Support Directly
Our normal business hours are between 8:00 am and 5:00 pm Pacific Time Monday through Friday. (The Pacific Time Zone is UTC/GMT -8 hours during Standard Time, or UTC/GMT -7 hours if Daylight Savings Time is in effect).
By Phone
Main Support Line: +1 (510) 675-1007
EMEA Support Line: +33 6 8947 1835 (0830 - 1700 GMT)
China Support Line: +86 755 2672 7856 (0830 - 1700 China Standard Time)
By E-Mail
Send e-mail to support@jupiter.com.
Through This Website
Contact Support through our Support Request Form.
RMA's
TRAINING
Jupiter Systems Training Information
Information on Lodging and Transportation
Request Jupiter Systems Training
DOWNLOADS
Downloads - Support Page
Previous Jupiter Support Site for older file downloads, access to EOL product information (opens in a new window). (Requires Login).
MISCELLANEOUS
Request Login Account for old Support site (opens in new window)